University Information
Where Innovation Is Tradition
George Mason University
Service Guidelines and Standards of Excellence
All University Information staff will integrate the following service guidelines and standards to engage visitors, faculty, staff, students, alumni, community partners, prospective students, etc.
- Positive greeting and tone of voice
- Foster a connection and personalize each interaction
- Ask clarifying questions
- Provide accurate information
- Guide others to the correct location
- Listen effectively
- Manage emotions to stay positive during crisis or conflict
- Empower customers and visitors to use campus resources to find information
- Leave a positive closing impression
- Review and research various aspects of Mason
Contact person: Mariama Boney, mboney@gmu.edu, 993-1006